What is Rendr?
Rendr is an on demand delivery platform offering consumers the ability to have all their favourite products delivered when it suits them, with Fast, Flexible or Standard Delivery options. Products can be delivered locally or interstate by a professional carrier network within a matter of hours, same day or overnight.
Rendr's professional carrier network consists of 20,000+ carriers nationwide to ensure consumer needs are met, with operations available in all states and territories across Australia.
How does it work?
Once you have added products to your cart, you will see a Rendr Delivery option available at checkout. You will see the different delivery options and times as well as the associated costs for the different options. You can then choose which delivery option best suits you.
How do I cancel or reschedule a delivery?
For any queries regarding rescheduling or changing your delivery, please contact the help centre by visiting support.rendr.delivery or calling our customer support team on 1300 697 363.
Do I have to be home to accept my delivery?
We recommend that you are home to accept the delivery, however if you are not home, our couriers will leave your products in a safe place. If the courier deems there to be no safe place to leave, our friendly customer support team will contact you.
I received an incorrect item/order. What should I do?
If there is a missing item in your delivery, or you have received the incorrect delivery, you should please contact the Merchant to get the most up to date status of your order.
How do I know when my order is on its way?
We will send you messages when the courier has picked up your order and when your order is about to arrive.
Can I track my order?
You will receive SMS notifications along the journey from order confirmation through to driver assignment and when your delivery is completed.
What if my delivery is late or does not arrive?
Please contact the help centre by visiting support.rendr.delivery or calling our customer support team on 1300 697 363.